Have you or someone you know ever had a bad experience with outsourcing? It’s more common than you might think! While outsourcing offers tons of benefits, it needs to be executed well. At Tipu Resourcing, we often hear from clients who have had terrible outsourcing experiences and are on the brink of giving it up altogether. Firstly, we want to reassure you. These experiences are not down to outsourcing itself. With the right support, you can put the systems and processes in place to ensure you have a successful outsourcing journey.
To help you get started, we’ve rounded up some of the most common outsourcing problems and how to fix them.
1. Lack of planning
One of the main reasons why outsourcing goes wrong is due to under-planning. Firms are often so busy that they hire an outsourcing company to get the job done. The problem is that many of these organisations do not work with you to lay the foundations. What do we mean by that? Essentially, without the right processes in place, this kind of model is not sustainable.
At Tipu Resourcing, we work with you to implement systems and processes tailored to your business. By having clear workflow plans, timelines, and contingencies, you can mitigate potential risks.
Once the plans are in place, it doesn’t stop there. Successful accounting firms regularly review, update, and adjust their plans and processes to stay on track and adapt as the market changes.
2. Poorly resourced/supported
Just because you’ve hired someone to take care of your outsourcing, doesn’t mean that you’re ready to outsource. For outsourcing to work well, you need the necessary budget, technology, and processes in place.
Insufficient resources and support can hinder outsourcing success. The solution? Quality support and resources. At Tipu Resourcing we walk you through outsourcing, step by step. We’ll give you the resources you need to outsource effectively and we set expectations so that you know exactly what you are getting. We won’t get you outsourcing until you are truly ready. The best part? We’ll get you ready.
3. Team members can leave
Employee turnover is a common challenge in outsourcing arrangements. In fact, it is often one of the biggest deterrents for accounting firms. If your turnaround is high, you’ll have to put more time and money into rehiring and training which can add unnecessary stress.
At Tipu Resourcing, we do things a little differently. With our hybrid model, you’ll no longer have to train someone to lose them and start all over again. Unlike other outsourcing companies, we’ll introduce our offshore accountants directly to you so that they can learn how your firm works and become familiar with your clients. This improves communication skills and adds value to your team.
With our outsourcing service, you’ll also receive a dedicated team leader who will manage your offshore accountants and ensure that they understand how your firm works. This means that your team will be fully supported from the start and, if someone does leave, you won’t lose your IP.
The best part is that our offshore accountants are already trained in New Zealand and Australian taxation and come with years of experience in the industry. By adopting best practices, we facilitate smooth transitions so that you can carry on with your work.
It’s hard to get right…
But it shouldn’t be this hard! With the right processes in place, outsourcing can generate significant growth. To avoid the same mistakes as other firms, preparation is key. Enlist the help of an experienced team who will help you build the systems and processes you need to succeed.
To find out how we can help, get in touch today.
